This course, “Work Ethics (Soft Skills) & Technical Terminology,” is designed to empower professionals working in the oil and gas terminal industry with the knowledge and skills necessary to respond effectively to violent actions and threats in the workplace, engage in proper workplace security evaluations, and carry out performance risk assessments. It also provides in-depth instruction on how to detect warning signs, de-escalate crisis, and develop soft skills such as effective communication, teamwork, problem-solving, time management, and critical thinking. By completing this course, participants will gain a comprehensive understanding of the procedures and instructions necessary for maintaining safety, security, and performance in the workplace.